The method of delivery and refunds

  • After completing the order, filling contact and delivery informations and sending, your order is accepted into the system.
  • You will receive  e-mail or SMS with information on acceptance of your order
  • Once your order is ready to ship, you will receive e-mail or SMS informing you that your order is prepared.
  • The day before and in the day of delivery of the shipment you will receive an SMS from our shipping partner. In the event that the transport company offers tracking service, you will receive all the necessary information for monitoring. If desired change delivery locations, time, notify us immediately at tel .: +420 776 566 874
  • On the day of delivery will receive an SMS specifying hour period when you have to wait for a courier.
  • Delivery takes place 1-5 working days after dispatch.
  • Transport partner delivers shipments only during workingdays, and from 9 to 18 hours. If the recipient is not caught 2x will be contacted by telephone by courier to arrange a suitable delivery date. Personal pickup is possible after phone agreement.
  • Always pay attention to the highest quality packaged goods ordered. When ordering barrel of oil, or large amounts of 1L, 4L, 5 L, 20 L, 60 L and 208 cans we use professionally trained transport company or a private driver.